Refund Policy

Last Updated: February 1, 2025
Effective Date: February 1, 2025

1. General Refund Policy

At ByteZero, we believe in transparency and fairness. Refunds are available for all proxy types and plans if the conditions outlined in this policy are met. We strive to build trust and ensure fairness while remaining open to evaluating individual cases for exceptions when appropriate.

2. Refund Eligibility & Timeframe

To be eligible for a refund, your request must meet the following criteria:

• Data Usage: Your bandwidth usage must not exceed 1GB.
• Time Limit: Refund requests must be submitted within 7 days of the original purchase date for all plan types (bandwidth-based and unlimited).
• Exclusions: The following are not eligible for a refund:
  • Special offers, such as "$0.99/GB" promotions.
  • 1GB proxy packages.

ByteZero reserves the right to deny refunds at its discretion if eligibility criteria are not met.

3. How Refunds Are Issued

Important: Refunds are not processed back to the original method of payment.

Instead, any refundable amount is credited directly to your ByteZero account balance. This balance can be used toward future purchases of our services. This approach is aligned with industry best practices for top-up balance models, ensuring that every dollar is reinvested into your ongoing service experience.

4. How to Request a Refund

To initiate a refund, please contact our support team via our support portal or by emailing us directly. Once your request is verified against our usage criteria, eligible refunds are credited to your ByteZero account balance within 5-7 business days. In exceptional cases, processing may take slightly longer.

5. Abuse of Services

ByteZero reserves the right to reject any refund request if it suspects abuse of its services. This includes, but is not limited to:

• Submitting multiple refund requests for the same or similar services.
• Misuse or exploitation of the refund policy.
• Any other reason deemed reasonable and accompanied by an explanation from ByteZero.

6. Special Circumstances

While our refund guidelines provide clear thresholds, we understand that individual circumstances may require special consideration. If your case does not neatly fit these criteria, please reach out to our support team for a personalized review.

7. Policy Discrepancy and Updates

This policy supersedes all other stated content on our website and/or third-party websites in relation to refunds and takes precedence in case of any discrepancies.

ByteZero reserves the right to update its Refund Policy at any time without prior consent. When changes are made, customers will receive an email notification detailing the updates.

8. Regulatory Compliance

ByteZero complies with all applicable consumer protection laws and industry regulations, ensuring that our refund practices meet the highest standards of fairness and legal compliance.

9. Customer Support

If you have any questions or need further clarification regarding our refund policy or the status of your refund, please do not hesitate to contact our customer support team. We are here to help ensure your satisfaction with every ByteZero service.

10. Contact Information

For any inquiries related to refunds or this policy, please reach out to us:

• General & Refund Support: support@bytezero.io
• Office Location: Keulenstraat 12 Room 1.07, 7418 ET, Deventer, Netherlands