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Refund Policy

Updated and Effective as of: 1 February 2025

ByteZero Refund Policy

Refunds for ByteZero’s proxy services are subject to the following conditions:

  1. We believe in transparency and fairness. Refunds are available for all proxy types and plans if bandwidth usage does not exceed 1GB. We strive to build trust and ensure fairness while remaining open to evaluating individual cases for exceptions when appropriate

  2. Abuse of Services:
    ByteZero reserves the right to reject any refund request if it suspects abuse of its services. This includes, but is not limited to:

    • Submitting multiple refund requests for the same or similar services.
    • Misuse or exploitation of the refund policy.
    • Any other reason deemed reasonable and accompanied by an explanation from ByteZero.
  3. Time Limit for Refund Requests:
    • For bandwidth-based plans: Refund requests must be submitted within 7 days of the original purchase date.
    • For unlimited plans: Refund requests must be submitted within 7 days of the original purchase date.
  4. ByteZero’s Discretion:
    ByteZero reserves the sole right to determine whether a refund request will be approved or rejected. ByteZero has no legal obligation to provide a refund beyond the specified conditions.
  5. Refund discrepancy:
    This policy supersedes all other stated content on our website and/or third-party websites in relation to refunds and takes precedence in case of discrepancies.

 

Refund Eligibility Criteria

Refund eligibility is based on your data usage relative to your purchased bundle. If your usage stays within the set limits, you qualify for a refund. This policy ensures fairness and transparency in every transaction. ByteZero reserves the right to deny refunds at its discretion.

Refunds for Proxy Purchases

Refunds are not processed back to the original method of payment, instead, any refundable amount is credited directly to your ByteZero account balance. This balance can be used toward future purchases, ensuring that you continue to receive value from our services. Our approach is aligned with industry best practices for top-up balance models, fostering an ecosystem where every dollar is reinvested into your ongoing service experience.

Evaluating Individual Cases

While our refund guidelines provide clear thresholds, we understand that individual circumstances may require special consideration. If your case does not neatly fit these criteria, please reach out to our support team for a personalized review.

Refund Process and Timeframes

To initiate a refund, please contact our support team via our support portal or email us directly. Once your request is verified against our usage criteria, eligible refunds are credited to your ByteZero account balance within 5-7 business days. In exceptional cases, processing may take slightly longer.

Transparency and Accountability

We continuously review our practices to ensure that our refund process remains transparent, consistent, and fair. Our goal is to provide you with the highest quality service, backed by accountable transactions. Please note that ByteZero reserves the right to update its Refund Policy at any time without prior consent. When changes are made, customers will receive an email notification detailing the updates.

Customer Support

If you have any questions or need further clarification regarding our refund policy or the status of your refund, please do not hesitate to contact our customer support team. We are here to help ensure your satisfaction with every ByteZero service.

Regulatory Compliance

ByteZero complies with all applicable consumer protection laws and industry regulations, ensuring that our refund practices meet the highest standards of fairness and legal compliance.

Contact Information

For any inquiries related to refunds or this policy, please reach out to us:

ByteZero contact: [email protected]
Refund support: [email protected]
Office location: Keulenstraat 12 Room 1.07, 7418 ET, Deventer, Netherlands

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